{"id":2572,"date":"2019-02-20T03:49:55","date_gmt":"2019-02-20T03:49:55","guid":{"rendered":"https:\/\/www.technosoft.com.sg\/?p=2572"},"modified":"2024-03-27T07:01:19","modified_gmt":"2024-03-27T07:01:19","slug":"customers-engagement-for-your-dealership","status":"publish","type":"post","link":"https:\/\/technosoftautomotive.com\/ru-ru\/customers-engagement-for-your-dealership","title":{"rendered":"Customers Engagement for Your Dealership, How to Improve it ?"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"wp-image-15935 size-full aligncenter\" src=\"https:\/\/technosoftautomotive.com\/ru-ru\/wp-content\/uploads\/2019\/02\/Untitled-14.jpg\" alt=\"\" width=\"652\" height=\"563\" srcset=\"https:\/\/technosoftautomotive.com\/ru-ru\/wp-content\/uploads\/2019\/02\/Untitled-14.jpg 652w, https:\/\/technosoftautomotive.com\/ru-ru\/wp-content\/uploads\/2019\/02\/Untitled-14-300x259.jpg 300w, https:\/\/technosoftautomotive.com\/ru-ru\/wp-content\/uploads\/2019\/02\/Untitled-14-14x12.jpg 14w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/><\/p>\n<blockquote><p><em><strong>Customers have the potential for future revenue. Providing a complete, consistent and seamless customer experience.<\/strong><\/em><\/p><\/blockquote>\n<p>Customers are the lifeblood of your business. According to a <em>Marketing Metrics<\/em> if a customer has previously made a purchase from your company, there is at least a 60% chance that the customer will make at least one more purchase.\u00a0 Depending on how well that relationship is nurtured, your customers have the potential for future revenue. Providing a complete, consistent and seamless customer experience via OMNI Channel is the key to retaining your customers.<\/p>\n<ul>\n<li>Allow your business to be open when others are closed.<\/li>\n<li>Allow your customers to browse through your showroom catalogue and make a service appointment with the least amount of disruption as possible.<\/li>\n<\/ul>\n<p>Are you already providing these experiences to your customers?<\/p>\n<p>Technosoft <a href=\"https:\/\/technosoftautomotive.com\/ru-ru\/modules\/yana-mycar\/\" target=\"_blank\" rel=\"noopener noreferrer\">Yana Car Owner App<\/a>, is a user-friendly and intuitive mobile application that runs with existing <a href=\"https:\/\/www.technosoft.co.id\/dealer-management-system\/\" target=\"_blank\" rel=\"noopener noreferrer\">DMS<\/a> and Dealer <a href=\"https:\/\/www.technosoft.co.id\/customer-relationship-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">CRM<\/a>, designed for mobile customer engagement for Marketing, Sales and Service interaction between car owners and dealers \u2013 Anytime, Anywhere.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The key values of<a href=\"https:\/\/technosoftautomotive.com\/ru-ru\/modules\/yana-mycar\/\" target=\"_blank\" rel=\"noopener noreferrer\"> Yana Car Owner App<\/a> are:<\/strong><\/p>\n<p><strong>ENABLING<\/strong><\/p>\n<p>Enabling\u00a0dealers &amp; service workshops to strengthen engagement with customers through modern lifestyle-mobile-applications and one-stop customer portal.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>EMPOWERING<br \/>\n<\/strong>Empowering\u00a0car owners with detail vehicle service histories, access to service workshops \u2013 anytime, anywhere.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>EXTENDING<br \/>\n<\/strong>Extending\u00a0vehicle shopping experience in the palm of customers with online quotation and test drive appointment.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>ENGAGING<br \/>\n<\/strong>Engaging\u00a0with car owners through push campaign &amp; notification, capture sentiments and potential leads through social listening.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Dealer Features<\/strong> &#8211; Delivering a connected car ownership experience<\/p>\n<p><u>Vehicle Sales <\/u><\/p>\n<ul>\n<li>Extending vehicle buying experience to the palm of your customers with online quotation and test drive appointment.<\/li>\n<li>Manage price lists and quotations with mobile.<\/li>\n<\/ul>\n<p><u>Service and Parts <\/u><\/p>\n<ul>\n<li>Send service reminders<\/li>\n<li>Schedule services appointments<\/li>\n<li>Send completion notification to your customers<\/li>\n<\/ul>\n<p><u>Marketing <\/u><\/p>\n<ul>\n<li>Set up, run and analyze marketing campaigns<\/li>\n<li>Segment customers by attributes such as loyalty status, age group, geographical location, interest and hobbies<\/li>\n<li>Tailor personalized marketing campaigns by sending offers, promotions and product updates to customer<\/li>\n<li>Define reward program tiers, reward and redemption rules<\/li>\n<\/ul>\n<p><u>Analytics <\/u><\/p>\n<ul>\n<li>Access to live dashboards of sales pipelines and customers\u2019 feedbacks<\/li>\n<li>Paperless customer survey process<\/li>\n<\/ul>\n<p><strong>Customer Features<\/strong> &#8211; Convenience and Ease-of-use<\/p>\n<p><u>New Vehicle <\/u><\/p>\n<ul>\n<li>Search for vehicles<\/li>\n<li>Perform price comparisons for the best deal<\/li>\n<li>Make vehicle comparisons and view ratings and<\/li>\n<li>Reviews by other customers.<\/li>\n<li>Schedule appointments for test drive and receive confirmation via SMS<\/li>\n<\/ul>\n<p><u>Service <\/u><\/p>\n<ul>\n<li>Receive service reminder<\/li>\n<li>Search &amp; review service workshops<\/li>\n<li>Get location driving directions and workshop ratings<\/li>\n<li>Book Service anytime 24\/7, reschedule or cancel booking with a few clicks<\/li>\n<li>Be informed of service completion with notification<\/li>\n<\/ul>\n<p><u>Brand Experience <\/u><\/p>\n<ul>\n<li>Experience a consistent brand experience across all branches and across all touchpoints.<\/li>\n<li>Receive personalized promotions and campaigns from dealers directly on mobile phone<\/li>\n<li>Contact dealers via online chat and get interactive help immediately from dealers<\/li>\n<li>Obtain privileges such as discounts, offers services, special invites and products redemption and VIP treatment by enrolling in Customer Loyalty Program<\/li>\n<li>Redeem loyalty points for product and services<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><u>My Vehicle <\/u><\/p>\n<ul>\n<li>Access and manage multiple vehicle details, inquiry histories and booking statuses and loyalty program all in one place<\/li>\n<li>Retrieve transaction histories<\/li>\n<li>Update preferences and interests to receive relevant and timely communications and promotions from dealer<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>By simply downloading the car owner mobile app onto their mobile devices, vehicle owners can now easily search for a workshop, check workshop locations, find driving directions and make their dealer selection based on ratings and reviews by other customers. With <a href=\"https:\/\/technosoftautomotive.com\/ru-ru\/modules\/yana-mycar\/\" target=\"_blank\" rel=\"noopener noreferrer\">Yana Car Owner App<\/a>, expect your dealership to have an increase in the number of bookings versus unscheduled walk-in customers and reduce the number of cancellations and no-shows using automated reminder.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Find Out More!<\/strong><\/p>\n<p>If you would like to find out more about Technosoft Automotive\u2019s solutions, <span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">contact us at <a href=\"mailto:marketing@technosoftautomotive.com\">marketing@technosoftautomotive.com<\/a> or schedule a product demo today.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers have the potential for future revenue. Providing a complete, consistent and seamless customer experience. Customers are the lifeblood of your business. According to a Marketing Metrics if a customer has previously made a purchase from your company, there is at least a 60% chance that the customer will make at least one more purchase.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":15935,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[15],"tags":[6,8,40,41,19,20,25,12,39,52,22],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customers Engagement for Your Dealership, How to improve it? - Beyond Dealer Management Systems | Technosoft Automotive<\/title>\n<meta name=\"description\" content=\"Customers are the lifeblood of your business. 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