Accessible to customer visibility in the after-sales service leads to excellent supply chain profitability

Why do automotive dealers need Yana After-Sales Service?

To maximize customer satisfaction in the after-sales service, automotive dealers need to empower intelligent work order and inventory management in the workshop operations. Yana After-Sales Service allows automotive dealers to avoid business downtime, high operating expenses, and heavy workloads by practicing process automation in workshops.

Great Workshop Profitability

Embrace work efficiency at the forefront of business will win the war in the economic recovery phase. By standardizing work orders through automated operations and accessing real-time data in the customer journey, automotive dealers are ready to drive businesses to extra miles in the shortest time.

Effective Operational Proficiency

This intelligent inventory management assures workshop processes are on the cutting edge, allowing high-powered workshops to maintain high data accuracy in real-time inventory updates and reinforce effective operational proficiency in workshop operations.

Promote Visibility and Transparency

By accessing the real-time data in after-sales service management, automotive dealers gain broader workshop visibility and improve workshop efficiency significantly. Yana After-Sales Service encompasses data visualization of the end-to-end customer journey, with accurate inventory levels and customer insights.

Advanced Process Automation

This cost-effective and self-sufficiency module assures high competency of workshop operations through advanced process automation. Automotive dealers can leverage effective spare parts management to reduce labor costs and enhance workshop efficiency.

How can Yana After-Sales Service simplify
the workshop processes?​

Yana After-Sales Service enhances dealership supply chain efficiency by giving complete inventory and order visibility through efficiency measurement.

Dealership Workshop Operations

slide 1 Service
Reminders
  • Calculate the
    next service
    due date for
    each vehicle
    owner based
    on mileage

  • Automatically create
    reminders for each
    vehicle owner

  • Automate
    SMS/email
    notifications
slide 1 Service
Reminders
Service
Bookings
Allocation of
Work Orders &
Technicians
Spare Parts
Management
Warranty
Claims
  • Calculate the
    next service
    due date for
    each vehicle
    owner based
    on mileage

  • Automatically create
    reminders for each
    vehicle owner

  • Automate
    SMS/email
    notifications
  • Define vehicle
    model, vehicle
    owner, and
    reservation schedule

  • Assign service
    advisors to bookings
  • Create work orders
    based on bookings

  • Define work order
    type (e.g., periodic
    maintenance,
    repair, warranty)

  • Define job &
    material requirement

  • Allow job controllers
    to assign technicians with
    Universal Resource
    Scheduling (URS)
  • Create Purchase Requisitions (PRs)

  • Convert Purchase Requisitions (PRs)
    to Purchase Orders (POs)

  • Define suppliers

  • Define parts and Minimum Order Quantity (MOQ) 

  • Convert Purchase Orders (POs) to purchase receipts

  • Keep track of inventory inquiry
    to monitor inventory levels 

  • Access to min-max inventory
    management for inventory replenishment 

  • Create warranty
    claims based on
    work orders

  • Define symptom
    and cause of
    warranty claims

  • Warranty management
    with approval features 
  • Calculate the next service due date for each vehicle owner based on mileage
  • Automatically create reminders for each vehicle owner
  • Automate SMS/email notifications
  • Define vehicle model, vehicle owner, and reservation schedule
  • Assign service advisors to bookings
  • Create work orders based on bookings
  • Define work order type (e.g., periodic maintenance, repair, warranty)
  • Define job & material requirement
  • Allow job controllers to assign technicians with Universal Resource Scheduling (URS)
  • Create Purchase Requisitions (PRs)
  • Convert Purchase Requisitions (PRs) to Purchase Orders (POs)
  • Define suppliers
  • Define parts and Minimum Order Quantity (MOQ)
  • Convert Purchase Orders (POs) to purchase receipts
  • Keep track of inventory inquiry to monitor inventory levels
  • Access to min-max inventory management for inventory replenishment
  • Create warranty claims based on work orders
  • Define symptom and cause of warranty claims
  • Warranty management with approval features

Click the download button to discover more about key benefits and key capabilities of Yana After-Sales Service.

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