{"id":12986,"date":"2021-04-20T13:24:35","date_gmt":"2021-04-20T13:24:35","guid":{"rendered":"https:\/\/technosoftautomotive.com\/vi-vn\/?page_id=12986"},"modified":"2024-07-04T06:25:47","modified_gmt":"2024-07-04T06:25:47","slug":"plaza-toyota-achieving-high-productivity-and-transforming-customer-experience","status":"publish","type":"page","link":"https:\/\/technosoftautomotive.com\/vi-vn\/plaza-toyota-achieving-high-productivity-and-transforming-customer-experience","title":{"rendered":"Plaza Toyota: \u0110\u1ea1t \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t cao v\u00e0 thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng | Nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 \u00f4 t\u00f4"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12986\" class=\"elementor elementor-12986\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c6c078 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c6c078\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1f36f0\" data-id=\"e1f36f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45b4215 breadcrumbs-cstm-2 elementor-widget elementor-widget-text-editor\" data-id=\"45b4215\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"pp-breadcrumbs pp-breadcrumbs-powerpack\">\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-home\"><a class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-link pp-breadcrumbs-crumb-home\" title=\"Trang ch\u1ee7\" href=\"https:\/\/technosoftautomotive.com\/vi-vn\"><span class=\"pp-breadcrumbs-text\">Trang ch\u1ee7<\/span><\/a><\/li>\n \t<li class=\"pp-breadcrumbs-separator\"><span class=\"pp-breadcrumbs-separator-text\">&gt;<\/span><\/li>\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-cat pp-breadcrumbs-item-custom-post-type-modul\"><a class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-link pp-breadcrumbs-crumb-cat pp-breadcrumbs-crumb-custom-post-type-modul\" title=\"Customer Success\" href=\"https:\/\/technosoftautomotive.com\/vi-vn\/customer-success\">Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li>\n \t<li class=\"pp-breadcrumbs-separator\"><span class=\"pp-breadcrumbs-separator-text\">&gt;<\/span><\/li>\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-cat pp-breadcrumbs-item-custom-post-type-modul\"><a class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-link pp-breadcrumbs-crumb-cat pp-breadcrumbs-crumb-custom-post-type-modul\" title=\"Automotive Case Studies\" href=\"https:\/\/technosoftautomotive.com\/vi-vn\/automotive-case-studies\/\">Nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 chuy\u00ean ng\u00e0nh \u00f4 t\u00f4<\/a><\/li>\n \t<li class=\"pp-breadcrumbs-separator\"><span class=\"pp-breadcrumbs-separator-text pp-breadcrumbs-separator-text\">&gt;<\/span><\/li>\n \t<li class=\"\">\n<div class=\"\" title=\"Plaza Toyota: Achieving High Productivity and Transforming Customer Experience | Automotive Case Study\">Plaza Toyota: \u0110\u1ea1t \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t cao v\u00e0 thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng | Nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 \u00f4 t\u00f4<\/div><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12536109 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12536109\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-13cde961\" data-id=\"13cde961\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a846c8a elementor-widget elementor-widget-heading\" data-id=\"a846c8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Plaza Toyota: \u0110\u1ea1t \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t cao v\u00e0 thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng | Nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 \u00f4 t\u00f4<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d11a5 elementor-widget elementor-widget-image\" data-id=\"91d11a5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"800\" height=\"300\" src=\"https:\/\/technosoftautomotive.com\/vi-vn\/wp-content\/uploads\/2021\/05\/Plaza-Toyota_Customer-Experience_Automotive-Case-Study_Dealer_Management_SystemDMS_Yana-Automotive-Solution_Technosoft_Automotive_mobile-1024x384.png\" class=\"attachment-large size-large\" alt=\"Plaza Toyota_Customer Experience_Automotive Case Study_Dealer_Management_SystemDMS_Yana-Automotive-Solution_Technosoft_Automotive_mobile\" loading=\"lazy\" srcset=\"https:\/\/technosoftautomotive.com\/vi-vn\/wp-content\/uploads\/2021\/05\/Plaza-Toyota_Customer-Experience_Automotive-Case-Study_Dealer_Management_SystemDMS_Yana-Automotive-Solution_Technosoft_Automotive_mobile-1024x384.png 1024w, https:\/\/technosoftautomotive.com\/vi-vn\/wp-content\/uploads\/2021\/05\/Plaza-Toyota_Customer-Experience_Automotive-Case-Study_Dealer_Management_SystemDMS_Yana-Automotive-Solution_Technosoft_Automotive_mobile-300x113.png 300w, https:\/\/technosoftautomotive.com\/vi-vn\/wp-content\/uploads\/2021\/05\/Plaza-Toyota_Customer-Experience_Automotive-Case-Study_Dealer_Management_SystemDMS_Yana-Automotive-Solution_Technosoft_Automotive_mobile-768x288.png 768w, https:\/\/technosoftautomotive.com\/vi-vn\/wp-content\/uploads\/2021\/05\/Plaza-Toyota_Customer-Experience_Automotive-Case-Study_Dealer_Management_SystemDMS_Yana-Automotive-Solution_Technosoft_Automotive_mobile-16x6.png 16w, https:\/\/technosoftautomotive.com\/vi-vn\/wp-content\/uploads\/2021\/05\/Plaza-Toyota_Customer-Experience_Automotive-Case-Study_Dealer_Management_SystemDMS_Yana-Automotive-Solution_Technosoft_Automotive_mobile.png 1500w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4b4905 elementor-widget elementor-widget-text-editor\" data-id=\"b4b4905\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>T\u1ed5ng quan v\u1ec1 c\u00f4ng ty<\/strong><\/p><p>Plaza Toyota l\u00e0 \u0111\u1ea1i l\u00fd Toyota \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n l\u1edbn t\u1ea1i Indonesia, \u0111i\u1ec1u h\u00e0nh 7 \u0111\u1ea1i l\u00fd tr\u00ean kh\u1eafp 3 th\u00e0nh ph\u1ed1 l\u1edbn. S\u1ee9 m\u1ec7nh c\u1ee7a Plaza Toyota l\u00e0 tr\u1edf th\u00e0nh \u0111\u1ea1i l\u00fd Toyota ti\u00eau chu\u1ea9n b\u1eb1ng c\u00e1ch cung c\u1ea5p tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi cho kh\u00e1ch h\u00e0ng v\u1ec1 b\u00e1n h\u00e0ng v\u00e0 h\u1eadu m\u00e3i, v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c quy tr\u00ecnh v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi.<\/p><p>\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 t\u0103ng tr\u01b0\u1edfng li\u00ean t\u1ee5c v\u00e0 b\u1ec1n v\u1eefng, Plaza Toyota n\u1ed7 l\u1ef1c mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng th\u00f4ng qua tr\u1ea3i nghi\u1ec7m mua xe li\u1ec1n m\u1ea1ch v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn thu\u1eadn ti\u1ec7n v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i ch\u1ea5t l\u01b0\u1ee3ng cao.<\/p><p><strong>Th\u00e1ch th\u1ee9c<\/strong><br \/>Tr\u01b0\u1edbc khi tri\u1ec3n khai H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u1ea1i l\u00fd (DMS) th\u1ebf h\u1ec7 ti\u1ebfp theo t\u1eeb Technosoft Automotive, Plaza Toyota c\u00f3 nhi\u1ec1u h\u1ec7 th\u1ed1ng ri\u00eang bi\u1ec7t d\u00e0nh cho ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng, d\u1ecbch v\u1ee5, ph\u1ee5 t\u00f9ng v\u00e0 k\u1ebf to\u00e1n.<br \/>Do \u0111\u00f3, h\u1ecd l\u00e3ng ph\u00ed r\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 chia s\u1ebb v\u00e0 \u0111\u1ed3ng b\u1ed9 h\u00f3a th\u00f4ng tin gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn, t\u1eeb d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0 ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ebfn h\u1ed3 s\u01a1 l\u1ecbch s\u1eed ph\u1ee5 t\u00f9ng v\u00e0 d\u1ecbch v\u1ee5. Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn ch\u1ee9c n\u0103ng th\u1ee7 c\u00f4ng.<br \/>Do h\u1ec7 th\u1ed1ng kh\u00f4ng \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef n\u1ed9i b\u1ed9 n\u00ean Plaza Toyota m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u0103ng nh\u1eadp v\u00e0 ph\u1ea3n h\u1ed3i ch\u1eadm. Kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a h\u1ec7 th\u1ed1ng \u0111\u1ec3 t\u1ea1o b\u00e1o c\u00e1o ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u00f2n r\u1ea5t h\u1ea1n ch\u1ebf.<\/p><p><strong>Gi\u1ea3i ph\u00e1p<\/strong><\/p><p>Plaza Toyota \u0111\u00e3 l\u1ef1a ch\u1ecdn H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u1ea1i l\u00fd Technosoft Yana, gi\u1ea3i ph\u00e1p \u00f4 t\u00f4 th\u1ebf h\u1ec7 ti\u1ebfp theo d\u1ef1a tr\u00ean Microsoft Dynamics CRM.<\/p><p>L\u00fd do l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p b\u00e1n l\u1ebb \u00f4 t\u00f4 Technosoft:<\/p><ul><li>T\u00ednh ho\u00e0n thi\u1ec7n c\u1ee7a gi\u1ea3i ph\u00e1p cho c\u00e1c quy tr\u00ecnh DMS to\u00e0n di\u1ec7n<\/li><li>T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/li><li>Chuy\u00ean m\u00f4n s\u00e2u r\u1ed9ng v\u1ec1 ho\u1ea1t \u0111\u1ed9ng b\u00e1n l\u1ebb \u00f4 t\u00f4 c\u1ee7a Technosoft<\/li><li>T\u00ednh m\u1edf v\u00e0 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng gi\u1ea3i ph\u00e1p<\/li><li>D\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c<\/li><\/ul><p>V\u1edbi h\u1ec7 th\u1ed1ng nhanh h\u01a1n, linh ho\u1ea1t h\u01a1n v\u00e0 t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch, Plaza Toyota hi\u1ec7n c\u00f3 th\u1ec3 \u0111\u1ec3 t\u1ea1o b\u00e1o c\u00e1o v\u00e0 trang t\u1ed5ng quan cho ph\u00e9p t\u1ea5t c\u1ea3 c\u00e1c \u0111\u1ea1i l\u00fd chia s\u1ebb th\u00f4ng tin xe v\u00e0 th\u00f4ng tin kh\u00e1ch h\u00e0ng 360 \u0111\u1ed9. H\u1ec7 th\u1ed1ng m\u1edbi r\u1ea5t th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng, gi\u00fap nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 trao quy\u1ec1n \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u Plaza Toyota \u0111\u1ed9c \u0111\u00e1o.<\/p><p><strong>L\u1ee3i \u00edch \u2013 Ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn c\u1ee7a \u0111\u1ea1i l\u00fd<\/strong><\/p><p>M\u1ed9t n\u0103m qua \u0111i, Plaza Toyota \u0111\u00e3 tr\u1edf th\u00e0nh \u0111\u1ea1i l\u00fd ti\u00eau chu\u1ea9n c\u1ee7a Toyota tr\u00ean ph\u1ea1m vi to\u00e0n c\u1ea7u. Kh\u00e1ch t\u1eeb tr\u1ee5 s\u1edf Toyota v\u00e0 c\u00e1c \u0111\u1ea1i l\u00fd Toyota tr\u00ean to\u00e0n th\u1ebf gi\u1edbi hi\u1ec7n \u0111ang gh\u00e9 th\u0103m Plaza Toyota \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p t\u1ed1t nh\u1ea5t c\u1ee7a h\u1ecd.<\/p><p>Trong m\u1ed7i chuy\u1ebfn th\u0103m, \u00f4ng Santoso, Gi\u00e1m \u0111\u1ed1c CNTT Plaza Toyota, gi\u1ea3i th\u00edch t\u00e1c \u0111\u1ed9ng c\u1ee7a Gi\u1ea3i ph\u00e1p b\u00e1n l\u1ebb \u00f4 t\u00f4 Technosoft \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a \u0111\u1ea1i l\u00fd. \u00d4ng c\u0169ng s\u1ebd chia s\u1ebb c\u00e1ch Plaza Toyota \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 minh b\u1ea1ch cao tr\u00ean m\u1ea1ng l\u01b0\u1edbi \u0111\u1ea1i l\u00fd v\u00e0 nh\u1eefng c\u1ea3i ti\u1ebfn tr\u00ean c\u00e1c Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) kh\u00e1c nhau.<\/p><p>K\u1ec3 t\u1eeb khi tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a Technosoft Automotive, Plaza Toyota \u0111\u00e3 nh\u1eadn ra nh\u1eefng l\u1ee3i \u00edch v\u1eadn h\u00e0nh ch\u00ednh:<\/p><ul><li>T\u0103ng n\u0103ng su\u1ea5t x\u01b0\u1edfng v\u00e0 gi\u1ea3m th\u1eddi gian s\u1eeda ch\u1eefa<\/li><li>C\u1ea3i thi\u1ec7n s\u1eed d\u1ee5ng khoang b\u1ea3o d\u01b0\u1ee1ng<\/li><li>Gi\u1ea3m m\u1ee9c t\u1ed3n kho ph\u1ee5 t\u00f9ng<\/li><li>Th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 t\u00ecnh tr\u1ea1ng ph\u01b0\u01a1ng ti\u1ec7n<\/li><li>T\u0103ng kh\u1ea3 n\u0103ng duy tr\u00ec b\u1ea3o d\u01b0\u1ee1ng<\/li><\/ul><p>\u00d4ng Santoso gi\u1ea3i th\u00edch: \u201cCh\u00fang t\u00f4i lu\u00f4n n\u1ed7 l\u1ef1c gi\u1ea3m thi\u1ec3u t\u00ecnh tr\u1ea1ng d\u01b0 th\u1eeba v\u00e0 t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh. \u0110i\u1ec1u c\u01a1 b\u1ea3n \u0111\u1ed1i trong ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn c\u1ee7a \u0110\u1ea1i l\u00fd l\u00e0 ph\u1ea3i c\u00f3 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u1ea1i l\u00fd hi\u1ec7n \u0111\u1ea1i cung c\u1ea5p th\u00f4ng tin theo th\u1eddi gian th\u1ef1c v\u1ec1 KPI ho\u1ea1t \u0111\u1ed9ng. H\u1ec7 th\u1ed1ng c\u0169ng c\u1ea7n ph\u1ea3i linh ho\u1ea1t \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u1ea3i ti\u1ebfn quy tr\u00ecnh m\u00e0 kh\u00f4ng c\u1ea7n n\u1ed7 l\u1ef1c c\u1ea5u h\u00ecnh l\u1edbn\u201d.<\/p><blockquote><p>\u201cH\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u1ea1i l\u00fd Technosoft m\u1edbi r\u1ea5t th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng, gi\u00fap ch\u00fang t\u00f4i t\u0103ng n\u0103ng su\u1ea5t ho\u1ea1t \u0111\u1ed9ng v\u00e0 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. Ch\u00fang t\u00f4i r\u1ea5t h\u00e0i l\u00f2ng v\u1edbi s\u1ef1 h\u1ee3p t\u00e1c c\u00f9ng Technosoft Automotive.\u201d -\u00d4ng Singgih, Gi\u00e1m \u0111\u1ed1c T\u00e0i ch\u00ednh c\u1ee7a Plaza Toyota<\/p><\/blockquote><p><strong>Mang \u0111\u1ebfn Omotenashi \u2013 Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1eadn t\u00e2m<\/strong><\/p><p>V\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a Technosoft Automotive, Plaza Toyota gi\u1edd \u0111\u00e2y c\u00f3 th\u1ec3 nh\u1eadn ra l\u1ee3i \u00edch c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c h\u01b0\u1edbng \u0111\u1ebfn s\u1ef1 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng c\u00e1ch tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a m\u1edbi. C\u00e1c doanh nghi\u1ec7p Nh\u1eadt B\u1ea3n g\u1ecdi c\u00e1ch ti\u1ebfp c\u1eadn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1eadn t\u00e2m n\u00e0y l\u00e0 \u201cOmotenashi\u201d.<\/p><p>Vi\u1ec7c c\u00f3 g\u00f3c nh\u00ecn t\u1eeb kh\u00e1ch h\u00e0ng \u0111a chi\u1ec1u 360 \u0111\u1ed9 gi\u00fap Plaza Toyota li\u00ean t\u1ee5c:<\/p><ul><li>N\u1eafm b\u1eaft c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac v\u00e0 d\u1eef li\u1ec7u m\u1ed1i quan h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng<\/li><li>C\u00e1 nh\u00e2n h\u00f3a c\u00e1c \u01b0u \u0111\u00e3i v\u00e0 \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m\u00a0<\/li><li>Mang l\u1ea1i tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u nh\u1ea5t qu\u00e1n cho kh\u00e1ch h\u00e0ng tr\u00ean kh\u1eafp c\u00e1c chi nh\u00e1nh<\/li><li>Thu h\u00fat kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c k\u00eanh m\u1edbi nh\u01b0 SMS v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i<\/li><li>\u0110\u1ea1t \u0111\u01b0\u1ee3c Ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng (CSI) cao h\u01a1n<\/li><\/ul><p>\u0110\u1ed3ng th\u1eddi gi\u00fap Plaza Toyota t\u1eadp trung hi\u1ec7u qu\u1ea3 v\u00e0o t\u1ea5t c\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng l\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng tr\u1ecdn \u0111\u1eddi \u2014 t\u1eeb l\u1ea7n ti\u1ebfp x\u00fac \u0111\u1ea7u ti\u00ean cho \u0111\u1ebfn to\u00e0n b\u1ed9 v\u00f2ng \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p><p>\u201cT\u00f4i y\u00eau th\u00edch t\u00ednh n\u0103ng nh\u1eafc nh\u1edf b\u1ea3o d\u01b0\u1ee1ng c\u1ee7a gi\u1ea3i ph\u00e1p. T\u00ednh n\u0103ng cho ph\u00e9p ch\u00fang t\u00f4i gi\u1eef li\u00ean l\u1ea1c ch\u1eb7t ch\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh qua SMS b\u1eb1ng c\u00e1ch l\u00ean l\u1ecbch theo d\u00f5i d\u1ef1a tr\u00ean kho\u1ea3ng th\u1eddi gian b\u1ea3o d\u01b0\u1ee1ng. Ch\u00fang t\u00f4i c\u0169ng c\u00f3 th\u1ec3 g\u1eedi cho h\u1ecd nh\u1eefng l\u1eddi ch\u00fac m\u1eebng sinh nh\u1eadt ho\u1eb7c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a,\u201d \u00f4ng Santoso nh\u1eadn x\u00e9t.<\/p><p>\u201cM\u1ed9t gi\u00e1 tr\u1ecb quan tr\u1ecdng kh\u00e1c m\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a Technosoft Automotive mang l\u1ea1i l\u00e0 chi\u1ec1u s\u00e2u v\u00e0 b\u1ec1 r\u1ed9ng chuy\u00ean m\u00f4n v\u1ec1 \u00f4 t\u00f4 c\u1ee7a h\u1ecd. Kinh nghi\u1ec7m s\u00e2u r\u1ed9ng c\u1ee7a h\u1ecd v\u1edbi c\u00e1c c\u00f4ng ty trong ng\u00e0nh c\u1ee7a ch\u00fang t\u00f4i mang l\u1ea1i ki\u1ebfn th\u1ee9c v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc m\u00e0 c\u00e1c nh\u00e0 cung c\u1ea5p kh\u00e1c kh\u00f4ng mang \u0111\u1ebfn \u0111\u01b0\u1ee3c.\u201d<\/p><p><strong>Outlook \u2013 L\u00e0m phong ph\u00fa th\u00eam tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai<\/strong><\/p><p>Ngo\u00e0i vi\u1ec7c \u0111\u1ea3m b\u1ea3o lu\u00f4n mang l\u1ea1i tr\u1ea3i nghi\u1ec7m cao c\u1ea5p cho kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c chi nh\u00e1nh hi\u1ec7n t\u1ea1i v\u00e0 m\u1edbi trong t\u01b0\u01a1ng lai, Plaza Toyota s\u1ebd m\u1edf r\u1ed9ng tr\u1ea3i nghi\u1ec7m cho ch\u1ee7 s\u1edf h\u1eefu \u00f4 t\u00f4 tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng th\u00f4ng qua \u201cOtoleap\u201d \u2013 \u1ee9ng d\u1ee5ng \u0111\u1ea1i l\u00fd \u00f4 t\u00f4 m\u1edbi nh\u1ea5t c\u1ee7a Technosoft nh\u1eb1m thu h\u00fat kh\u00e1ch h\u00e0ng. Otoleap gi\u00fap ch\u1ee7 xe t\u01b0\u01a1ng t\u00e1c v\u1edbi Plaza Toyota m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i, \u0111\u01b0a vi\u1ec7c \u0111\u1eb7t b\u1ea3o d\u01b0\u1ee1ng, kh\u1ea3o s\u00e1t ph\u1ea3n h\u1ed3i, chi\u1ebfn d\u1ecbch v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi.<\/p><p>\u201cCh\u00fang t\u00f4i r\u1ea5t h\u00e0i l\u00f2ng v\u1edbi s\u1ef1 h\u1ee3p t\u00e1c c\u00f9ng Technosoft Automotive. Ch\u00fang t\u00f4i mong mu\u1ed1n m\u1edf r\u1ed9ng h\u1ec7 th\u1ed1ng h\u01a1n n\u1eefa b\u1eb1ng c\u00e1ch tri\u1ec3n khai \u1ee9ng d\u1ee5ng t\u01b0\u01a1ng t\u00e1c v\u1edbi ch\u1ee7 s\u1edf h\u1eefu \u00f4 t\u00f4 \u201cOtoleap\u201d c\u1ee7a Technosoft. \u1ee8ng d\u1ee5ng s\u1ebd gi\u00fap ch\u00fang t\u00f4i k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a h\u1ecd v\u00e0 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng d\u1ef1 \u0111o\u00e1n trong vi\u1ec7c \u0111\u1eb7t d\u1ecbch v\u1ee5 c\u0169ng nh\u01b0 n\u0103ng su\u1ea5t c\u1ee7a x\u01b0\u1edfng ngo\u00e0i gi\u1edd cao \u0111i\u1ec3m\u201d \u00f4ng Santoso k\u1ebft lu\u1eadn. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-939628e elementor-align-left elementor-mobile-align-center paoc-pro-popup-cust-13968 elementor-widget elementor-widget-button\" data-id=\"939628e\" data-element_type=\"widget\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>H\u00e3y tr\u00f2 chuy\u1ec7n c\u00f9ng c\u00e1c chuy\u00ean gia trong ng\u00e0nh \u00f4 t\u00f4 c\u1ee7a ch\u00fang t\u00f4i ngay h\u00f4m nay<\/p><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f7108-o2\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/vi-vn\/wp-json\/wp\/v2\/pages\/12986#wpcf7-f7108-o2\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"7108\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.5.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7108-o2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" 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Partners<\/option><option value=\"Technosoft Existing Customer\">Technosoft Existing Customer<\/option><\/select><\/span><\/p>\n<div class=\"acpt\">\n<span class=\"wpcf7-form-control-wrap accept-terms-and-privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"accept-terms-and-privacy\" value=\"1\" aria-invalid=\"false\" class=\"acpt-2\" \/><\/span><\/span><\/span><label class=\"text-black\">B\u1eb1ng vi\u1ec7c ho\u00e0n th\u00e0nh bi\u1ec3u m\u1eabu n\u00e0y, t\u00f4i \u0111\u1ed3ng \u00fd x\u1eed l\u00fd d\u1eef li\u1ec7u c\u1ee7a m\u00ecnh theo \u0110i\u1ec1u kho\u1ea3n v\u00e0 Quy\u1ec1n ri\u00eang t\u01b0<\/label>\n<\/div>\n<div class=\"captcha-white\" style=\"margin-top: 5px;margin-bottom: 20px;\"><span class=\"span-white\" style=\"color: #333;margin-left: 18px;font-size: 14px;\">Nh\u1eadp m\u00e3 n\u00e0y:<\/span> <input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-2\" value=\"4188519093\" \/><img 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aria-hidden=\"true\"><\/div><\/form><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Trang ch\u1ee7 &gt; Th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng &gt; Nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 chuy\u00ean ng\u00e0nh \u00f4 t\u00f4 &gt; Plaza Toyota: \u0110\u1ea1t \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t cao v\u00e0 thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng | Nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh v\u1ec1 \u00f4 t\u00f4 Plaza Toyota: \u0110\u1ea1t \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t cao v\u00e0 thay \u0111\u1ed5i tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14952,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast 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