{"id":20817,"date":"2024-07-24T08:26:27","date_gmt":"2024-07-24T08:26:27","guid":{"rendered":"https:\/\/technosoftautomotive.com\/zh-hk\/?post_type=awsm_job_openings&#038;p=20817"},"modified":"2024-08-14T06:15:04","modified_gmt":"2024-08-14T06:15:04","slug":"technical-support-engineer","status":"publish","type":"awsm_job_openings","link":"https:\/\/technosoftautomotive.com\/zh-hk\/global-automotive-careers\/technical-support-engineer","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20817\" class=\"elementor elementor-20817\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59a1eae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59a1eae\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6478d34\" data-id=\"6478d34\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8374d50 breadcrumbs-cstm-2 elementor-widget elementor-widget-text-editor\" data-id=\"8374d50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"pp-breadcrumbs pp-breadcrumbs-powerpack\">\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-home\"><a class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-link pp-breadcrumbs-crumb-home\" title=\"Home\" href=\"https:\/\/technosoftautomotive.com\/zh-hk\/\"><span class=\"pp-breadcrumbs-text\">Home<\/span><\/a><\/li>\n \t<li class=\"pp-breadcrumbs-separator\"><span class=\"pp-breadcrumbs-separator-text\">&gt;<\/span><\/li>\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-cat pp-breadcrumbs-item-custom-post-type-modul\"><a class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-link pp-breadcrumbs-crumb-cat pp-breadcrumbs-crumb-custom-post-type-modul\" title=\"Careers\" href=\"https:\/\/technosoftautomotive.com\/zh-hk\/global-automotive-careers\/\">Careers<\/a><\/li>\n \t<li class=\"pp-breadcrumbs-separator\"><span class=\"pp-breadcrumbs-separator-text pp-breadcrumbs-separator-text\">&gt;<\/span><\/li>\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-current pp-breadcrumbs-item-194\">\n<div class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-current pp-breadcrumbs-crumb-194\" title=\"Technical Support Engineer\u200b\">Technical Support Engineer\u200b\u200b\u200b\u200b<\/div><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f801ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f801ff\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1a4101\" data-id=\"e1a4101\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b0e3e3f elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"b0e3e3f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical Support Engineer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3980a14 elementor-widget elementor-widget-html\" data-id=\"3980a14\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"grd-cstm\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b9cdd8 elementor-widget elementor-widget-text-editor\" data-id=\"3b9cdd8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Core duties and responsibilities include the following (other duties may be assigned):<\/strong><\/p>\n<ul>\n<li>Provide helpdesk services to our customers\/project team<\/li>\n<li>Manage and progress support emails, chat and calls<\/li>\n<li>Document problems and activity and solution for each case<\/li>\n<li>Communicate the status of issues to team and customers<\/li>\n<li>Identify high priority issues and escalate to appropriate team members, including management<\/li>\n<li>Investigate, test and develop solutions and workarounds to resolve issues\/requests<\/li>\n<li>Perform in-depth analysis of issues to determine causes and solutions<\/li>\n<li>Gain an understanding of the underlying business, data and processes sufficient to provide expert advice<\/li>\n<li>Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers, QA and team<\/li>\n<li>Working in 3 different shifts including weekend based on schedule arrangement from Manager<\/li><\/ul><div><br><\/div><ul>\n<\/ul>\n<div><\/div>\n<p><strong>Qualifications:<\/strong><\/p>\n<ul>\n<li>Candidate must possess at least Bachelor\u2019s Degree from reputable university majoring Computer Science\/Information Technology or equivalent<\/li>\n<li>At least 3 years working experience as Support Engineer<\/li>\n<li>Understanding of functional customizations and configurations of Microsoft Dynamics 365<\/li>\n<li>Proficiency in writing SQL queries, SQL Reporting Service (SSRS)<\/li>\n<li>Excellent skill and passion with troubleshooting<\/li>\n<li>Proficiency in C#, ASP.Net and JavaScript<\/li>\n<li>Proficiency in Mobile Development is an advantage<\/li>\n<li>Strong verbal and written communication<\/li>\n<li>Strong support desk experience including call logging and SLA compliance<\/li>\n<li>Excellent skills in Web application, with strong emphasis on relational database structures<\/li>\n<li>Good network infrastructure knowledge is an advantage<\/li>\n<li>Willing overtime to finish work task<\/li>\n<\/ul>\n<p><strong>\u00ad<\/strong><br>\n<strong>What\u2019s on Offer?<\/strong><\/p>\n<ul>\n<li>Medical benefits<\/li>\n<li>Start-up company culture<\/li>\n<li>Talented and collaborative co-workers who will support you and help you grow<\/li>\n<li>Personal development opportunities<\/li>\n<li>A great place to grow with career advancement<\/li><\/ul><div><br><\/div><ul>\n<\/ul>\n<div><\/div>\n<p><strong>Job Location: <\/strong><span class=\"awsm-job-specification-term\">Jakarta, Philippines<br>\n<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d87f5d elementor-widget elementor-widget-text-editor\" data-id=\"1d87f5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Find similar jobs:<\/b><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07938a6 elementor-widget elementor-widget-text-editor\" data-id=\"07938a6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/technosoftautomotive.com\/zh-hk\/global-automotive-careers\/\">View All Jobs<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div 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value=\"Singapore\">Singapore<\/option><option value=\"Thailand\">Thailand<\/option><option value=\"Turkey\">Turkey<\/option><option value=\"Vietnam\">Vietnam<\/option><\/select><\/span><\/p>\n<p><label class=\"text-black\">Job Position *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap position\"><select name=\"position\" class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required your-name-ja\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"Support Manager\">Support Manager<\/option><option value=\"QA\/QC Senior Specialist\">QA\/QC Senior Specialist<\/option><option value=\"Sales Manager\">Sales Manager<\/option><option value=\"Marketing Manager\">Marketing Manager<\/option><option value=\"Business Analyst\">Business Analyst<\/option><option value=\"Senior Dynamics 365 ERP (Finance and SCM) Technical Consultant\">Senior Dynamics 365 ERP (Finance and SCM) Technical Consultant<\/option><option value=\"Country PS Manager Philippines\">Country PS Manager Philippines<\/option><option value=\"Application Support Engineer\">Application Support Engineer<\/option><option value=\"AX Technical Consultant\">AX Technical Consultant<\/option><option value=\"Microsoft D365 F&amp;O Functional Consultant\">Microsoft D365 F&amp;O Functional Consultant<\/option><option value=\"Technical Support Engineer\">Technical Support Engineer<\/option><option value=\"Senior Dynamics 365 Technical Consultant (CRM)\">Senior Dynamics 365 Technical Consultant (CRM)<\/option><option value=\"Senior Dynamics 365 Functional Consultant (CRM)\">Senior Dynamics 365 Functional Consultant (CRM)<\/option><option value=\"Senior Pre-Sales Consultant\">Senior Pre-Sales Consultant<\/option><option value=\"DMS Functional Consultant\">DMS Functional Consultant<\/option><option value=\"Project Manager\">Project Manager<\/option><option value=\"Senior Accountant\">Senior Accountant<\/option><option value=\"Automation Quality Assurance\">Automation 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