{"id":20985,"date":"2024-07-25T03:27:38","date_gmt":"2024-07-25T03:27:38","guid":{"rendered":"https:\/\/technosoftautomotive.com\/zh-hk\/?post_type=awsm_job_openings&#038;p=20985"},"modified":"2024-08-14T06:09:58","modified_gmt":"2024-08-14T06:09:58","slug":"application-support-engineer","status":"publish","type":"awsm_job_openings","link":"https:\/\/technosoftautomotive.com\/zh-hk\/global-automotive-careers\/application-support-engineer","title":{"rendered":"Application Support Engineer"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20985\" class=\"elementor elementor-20985\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1e241ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1e241ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div 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class=\"pp-breadcrumbs-separator-text\">&gt;<\/span><\/li>\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-cat pp-breadcrumbs-item-custom-post-type-modul\"><a class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-link pp-breadcrumbs-crumb-cat pp-breadcrumbs-crumb-custom-post-type-modul\" title=\"Careers\" href=\"https:\/\/technosoftautomotive.com\/zh-hk\/global-automotive-careers\/\">Careers<\/a><\/li>\n \t<li class=\"pp-breadcrumbs-separator\"><span class=\"pp-breadcrumbs-separator-text pp-breadcrumbs-separator-text\">&gt;<\/span><\/li>\n \t<li class=\"pp-breadcrumbs-item pp-breadcrumbs-item-current pp-breadcrumbs-item-194\">\n<div class=\"pp-breadcrumbs-crumb pp-breadcrumbs-crumb-current pp-breadcrumbs-crumb-194\" title=\"Application Support Engineer\u200b\">Application Support Engineer\u200b\u200b\u200b\u200b<\/div><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41fc3e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41fc3e1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fcf717a\" data-id=\"fcf717a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c62b6ff elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c62b6ff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Application Support Engineer<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7abb8d5 elementor-widget elementor-widget-html\" data-id=\"7abb8d5\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"grd-cstm\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a993b elementor-widget elementor-widget-text-editor\" data-id=\"b5a993b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Responsibilities:<\/strong><\/p><ul><li>Research and identify solutions to software issues<\/li><li>Diagnose and troubleshoot system issues, including account setup and configuration<\/li><li>Ask customers targeted questions to quickly understand the root of the problem<\/li><li>Track system issues through to resolution, within agreed time limits<\/li><li>Talk clients through a series of actions, either via phone, email or chat, until they\u2019ve solved a technical issue<\/li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)<\/li><li>Provide prompt and accurate feedback to customers<\/li><li>Refer to internal database or external resources to provide accurate tech solutions<\/li><li>Ensure all issues are properly logged<\/li><li>Prioritize and manage several open issues at one time<\/li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting<\/li><li>Prepare accurate and timely reports<\/li><li>Document technical knowledge in the form of notes and manuals<\/li><li>Maintain jovial relationships with clients<\/li><\/ul><div>\u00a0<\/div><p><strong>Requirements:<\/strong><\/p><ul><li>2-5 years of experience as a support engineer.<\/li><li>In-depth knowledge of Dynamics Finance and Operation or Dynamics Customer Engagement environments.<\/li><li>Proficiency in remote desktop and helpdesk software.<\/li><li>Exceptional ability to prioritize and diagnose IT problems.<\/li><li>Extensive experience in resolving customer IT queries.<\/li><li>Proficiency in documenting processes and monitoring performance metrics.<\/li><li>Ability to relay important application feedback to IT developers<\/li><li>Exceptional written and verbal communication skills.<\/li><li>Accounting background<\/li><\/ul><div>\u00a0<\/div><p><strong>\u00adWhat&#8217;s on Offer?<\/strong><\/p><ul><li>Attractive salary and benefits<\/li><li>Customer-focused culture<\/li><li>Talented and collaborative co-workers who will support you and help you grow<\/li><li>Personal development opportunities<\/li><li>A great place to grow with career advancement<\/li><\/ul><p><strong><br \/><\/strong><strong>Job Location: <\/strong>Jakarta<strong><br \/><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31220d6 elementor-widget elementor-widget-text-editor\" 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wpcf7-validates-as-required your-name-ja\" aria-required=\"true\" aria-invalid=\"false\"><option value=\"\">---<\/option><option value=\"Support Manager\">Support Manager<\/option><option value=\"QA\/QC Senior Specialist\">QA\/QC Senior Specialist<\/option><option value=\"Sales Manager\">Sales Manager<\/option><option value=\"Marketing Manager\">Marketing Manager<\/option><option value=\"Business Analyst\">Business Analyst<\/option><option value=\"Senior Dynamics 365 ERP (Finance and SCM) Technical Consultant\">Senior Dynamics 365 ERP (Finance and SCM) Technical Consultant<\/option><option value=\"Country PS Manager Philippines\">Country PS Manager Philippines<\/option><option value=\"Application Support Engineer\">Application Support Engineer<\/option><option value=\"AX Technical Consultant\">AX Technical Consultant<\/option><option value=\"Microsoft D365 F&amp;O Functional Consultant\">Microsoft D365 F&amp;O Functional Consultant<\/option><option value=\"Technical Support Engineer\">Technical Support Engineer<\/option><option value=\"Senior Dynamics 365 Technical Consultant (CRM)\">Senior Dynamics 365 Technical Consultant (CRM)<\/option><option value=\"Senior Dynamics 365 Functional Consultant (CRM)\">Senior Dynamics 365 Functional Consultant (CRM)<\/option><option value=\"Senior Pre-Sales Consultant\">Senior Pre-Sales Consultant<\/option><option value=\"DMS Functional Consultant\">DMS Functional Consultant<\/option><option value=\"Project Manager\">Project Manager<\/option><option value=\"Senior Accountant\">Senior Accountant<\/option><option value=\"Automation Quality Assurance\">Automation Quality Assurance<\/option><option value=\"Network Engineer &amp; Technical\">Network Engineer &amp; Technical<\/option><option value=\"Software Developer\">Software Developer<\/option><\/select><\/span><\/p>\n<p><label class=\"text-black\">Resume *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"upload-file-848\"><input type=\"file\" 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