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Yana Automotive Solution – Beyond Dealer Management Systems
Yana Automotive Solution is a robust cloud-based automotive solution that caters to the automotive retail industry’s needs. This powerful ergonomic tool provides comprehensive Dealer Management System (DMS) enterprise modules, including ERP, CRM, mobility, customer insights, and Business Intelligence (BI). It is fully integrated with Microsoft Dynamics 365 on a state-of-the-art technology platform. As a result, it offers a holistic approach for automotive dealers to manage dealerships efficiently in one integrated platform.
It is well-known as the prominent customer-centric automotive solution with a laser-like focus on Digital Customer Experience (DCX), customer satisfaction, and customer retention in the digital transformation journey. It supports automotive businesses to reshape a new automotive-purchase experience with great operational efficiency and productivity in the sales cycle, ultimately accelerating business growth.
Featured Highlights
Actionable insights from real-time customer tracking accelerate informed business decision-making processes.
Accessible customer data enables excellent customer experience and proactive sales strategies.
Adaptable architecture in the automotive solution enables seamless integration with external applications, such as automotive retail systems.
Analytical data enables automotive dealers to extend a great customer experience in the customer journey.
Automatable processes promote operational efficiency in dealerships, ultimately magnify customer satisfaction.
Streamlining the end-to-end new vehicle sales cycle, from search, test-drive, quotation, sales order, registration, payment to follow-up. This module allows automotive dealers to optimize sales processes, along with new vehicle inventory management, price list management, business process configuration, and discount customization, automotive dealers can captivate high-value customers by complying with customer needs.
Streamlining the end-to-end process of a used vehicle sales cycle, from purchase, assessment, contract, refurbishment, invoice, registration, payment to follow-up. This module offers a smart vehicle value estimator and configurable assessments that allow automotive dealers to obtain a complete vehicle history.
Streamlining the end-to-end processes of dealership workshop operations, from service reminders, service bookings, allocation of work orders and technicians, spare parts management to warranty claims. This module enhances dealership supply chain efficiency by providing complete visibility of the inventory level and work orders through efficiency measurement.
Allowing automotive dealers to deliver VIP customer service across omnichannel digital touchpoints, supporting detailed analytics about customer satisfaction with Customer Satisfaction Index (CSI), and Service Level Agreement & Key Performance Indicator (SLA & KPI) metrics. This module enables live tracking and monitoring of all call agent chat history, feedback, inquiries, and complaints to ensure automotive dealers deliver exceptional customer service.
Allowing marketing personnel to perform marketing activities such as creating landing pages and easily embed a service booking system on the website through drag-and-drop features. This module is fully integrated with Microsoft Dynamics 365 Marketing, providing automotive dealers with practical insights and real-time analytics of all marketing activities.
Presenting smart daily task management and mobile offline synchronization for salespeople to boost their sales efficiency with a great offline experience. This module supports the geo-tracking function in intelligent sales tracking and monitoring management to ensure a high-performing sales team.
Solving most vehicle owners’ problems by presenting a smart interface to manage their user profiles, loyalty points redemption, service bookings, and test drive appointments. Vehicle owners embrace better accessibility and communication with automotive dealers through these capabilities.
Enabling operational efficiency and productivity in the vehicle inspection process. This module is useful for service advisors to perform walk-around vehicle inspection with a mobile or tablet device. It includes a wide range of functionalities, such as double-tapping the screen to mark scratches or dented during the vehicle check, developing up to 6 various inspections for each vehicle, and leveraging advanced mobility features to conduct accurate vehicle evaluation.
Leveraging technology-based interventions and Natural Language Processing (NLP) to empower almost-human applications, such as conversational AI, to understand and act on human language. This module serves as 24/7 virtual customer assistants (VCA) to deliver instant customer care and customer support to automotive customers. In this low-code graphical interface, built-in machine learning demonstrated the ease of installation without data scientists or developers’ assistance.
Testimonials
"With Technosoft Yana DMS, each process is well integrated with our existing systems, allowing us to monitor the end-to-end process closely."
“The used car industry has a high complexity in carrying out its operations, especially in car buying, reconditioning, and selling processes. But with Technosoft Yana DMS, each process is well
integrated with our existing systems, allowing us to monitor the end-to-end process closely. The system is capable of translating data into insights and reflecting the latest market trends.”
Halomoan Fischer
President Director | mobil88
Data sharing and data analysis are much more accessible now.
“Because of Yana DMS, data sharing and data analysis are much more accessible now. The capability of analyzing sales and service data with Yana DMS supports us in understanding spare parts demand trends and vehicle trouble history to drive our after-sales business growth. “
Mr.Xayyhalath Khanthanong
Workshop Manager | Isuzu Truck Service Factory Lao
The new Technosoft Dealer Management system is very user-friendly.
“The new Technosoft Dealer Management system is very user-friendly. It helps us to increase productivity of our operations and to provide the best experience to our customers. We are very pleased with the partnership with Technosoft Automotive."
Mr. Singgih
Finance Director | Plaza Toyota
Delivered a positive return of our investment.
“Increasing customer retention and increasing customer lifetime value has resulted in increased revenue and our loyalty program has decreased our service acquisition costs. It has already delivered a positive return of our investment.”
Jasinee Janjirawatana
Assistance Managing Director | Toyota Interyont Cholburi (1999)
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