Why do automotive dealers need Yana Bot & RPA?

Yana Bot & RPA is associated with Natural Language Processing (NLP) on bots to deliver proactive customer service and accelerate the digital transformation movement. High adaptive infrastructures facilitate feasible installation over omnichannel touchpoints.

Replicate Personalized Virtual Agents

By empowering intelligent bots to expand personalized customer support in the vehicle buying journey, automotive dealers can attain more high-value customers. With the advent of the digital era, automotive dealers require to upgrade legacy automotive management systems and empower high-performance Artificial Intelligent (AI) to capture customer data across disparate touchpoints for customer experience improvement.

Foster Quality Assurance (QA) Calibration

Yana Bot & RPA assures excellent customer support across omnichannel touchpoints by instituting a superior customer experience based on the internal Standard Operating Procedure (SOP). Through chatbot capability in recognizing customer needs and customer preferences, automotive dealers are capable of expanding productivity.

Strategic Business & Customer Alignments

By accessing the in-depth customer insights and transactional data in Yana Bot & RPA, automotive dealers acquire a holistic outlook of customer satisfaction in the customer journey. Real-time data and recovery are imperative for automotive dealers to move faster and go beyond customer expectations.

How can Yana Bot & RPA
refine business processes?

Yana Bot & RPA supports automotive dealers in presenting instant customer care and customer support anytime, anywhere through virtual assistants.

Innovative Chatbots & Artificial Intelligence (AI)
In the business processes & customer service​

  • Build transaction records after acquiring specific details, such as contact details, vehicle details, appointments, and descriptions from customers
  • Retrieve transaction records for specific information, suchas order status, appointment status, and other customer inquiries
  • Track and monitor the usage of bots in all business activities

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  • Build transaction records after acquiring specific details, such as contact details, vehicle details, appointments, and descriptions from customers
Transaction Recorder
Transaction
Recorder
slide 1
  • Build transaction records after acquiring specific details, such as contact details, vehicle details, appointments, and descriptions from customers
Transaction Recorder
Transactional
Data
Virtual
Customer
Assistants (VCA)
  • Retrieve transaction records for specific information, such as order status, appointment status, and other customer inquiries

  • Track and monitor the usage of bots in all business activities
Virtual Customer Assistants (VCA)
Transactional Data
Transaction
Recorder

Click the download button to discover more about key benefits and key capabilities of this Yana Bot & RPA.

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