Innovate customer experiences with automatable intelligent customer service.
Why Do automotive Dealers Need Yana Customer Service?
These AI-powered customer agents support intelligent and proactive customer service. Automotive dealers are competent to deliver a royal class of customer service by assembling customer satisfaction metrics, such as Customer Satisfaction Index (CSI) and Service Level Agreement & Key Performance Indicator (SLA & KPI) through Yana Customer Service, to boost Customer Lifetime Value (CLV) in automotive services.
Proactive Customer Support
Timely customer service is essential in converting automotive services to customer-driven services to secure customer loyalty, as customer experience has become a staple in the vehicle buying journey. Yana Customer Service offers customer service optimization and a real-time customer satisfaction dashboard to sync with today’s customer expectations.
Measurable & Trackable Customer Journeys
Reinforce Customer Service Alignments
Yana Customer Service aligns quality customer service across omnichannel touchpoints to customize and standardize call agent scripts. By implementing consistency and coherence customer service in automotive services, automotive dealers can expect exceptional customer retention rates and customer loyalty.
How Can Yana Customer Service
Extend Customer care In Dealerships?
Yana Customer Service allows automotive dealers to extend VIP customer service across omnichannel digital touchpoints and access real-time customer satisfaction analytics with different metrics, such as CSI, SLA & KPI.
- Create a case with escalation and assignment rules
- Escalate & assign cases to the respective team
- Customize conversational call scripts
- Access to call script templates
- Create a practical customer service knowledge base
- Support knowledge base articles
- Maintain information consistency across multiple service channels
- Create and track call agents through SLAs & KPIs
- Measure & analyze the call agents’ performance
Click the download button to discover more about key benefits and key capabilities of Yana Customer Service.
Tailor An Intelligent Automotive Solution That Can Gratify Your
Automotive Business Needs
Transform actionable opportunities into proactive engagement. A sales cycle is the motor of every automotive business. With Yana MySales, automotive …
From reactive touchpoints to proactive customer care User experience is vital in the customer journey to increase Customer Lifetime Value …
Capture analytical Consumer Behavior through new-generation robotic process automation Embracing innovative chatbots and Artificial Intelligence (AI) in business processes lay …
Automatable vehicle inspection processes with quality assurance calibration Choose the right mobile vehicle inspection tool leads to accurate inspection and …
Pivot analytical marketing data into opportunities. Marketing is the key to automotive business success. A cost-effective CRM tool saves time …
Accessible to customer visibility in the after-sales service leads to excellent supply chain profitability After-sales service management is a complex …
Bridging the customer satisfaction gap with automatable operational processes An intelligent management system to control the purchasing of used vehicles, …