The Next Evolution of Automotive Intelligence: Introducing Yana Agentic AI Redefining Automotive Retail with Intelligent Agents
What Is Yana Agentic AI?
Key Attributes of Yana Agentic AI:
Role-Based Design
Cross-Application Action
Contextual Learning
Governance & Security
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Yana.desk & Yana.assist: Intelligent Agents for Every Stakeholder
Yana Agentic AI introduces two specialized agent categories to address the needs of both internal dealership teams and external customers:
Yana.desk: The Internal Dealer Agent
Yana.desk is designed for dealership staff: sales, service, parts, finance/accounting, and customer service. It acts as a digital assistant, streamlining daily operations and empowering teams to work smarter.
Capabilities of Yana.desk:
- In-Context Suggestions: Provides actionable recommendations based on real-time data and business context.
- Knowledge Retrieval: Instantly accesses relevant information from dealership systems, OEM databases, and historical records.
- Content Creation: Automates the generation of emails, reports, proposals, and marketing materials.
- Workflow Action: Orchestrates complex processes such as lead management, service scheduling, and inventory tracking.
Yana.desk delivers Personalized “Action” by Personas, adapting its capabilities to the specific needs and workflows of each dealership role.
Yana.assist: The Customer/Vehicle Owner Agent
Yana.assist is the customer-facing counterpart, designed to enhance the experience of vehicle owners and prospective buyers. It acts as a 24/7 virtual concierge, guiding customers through service options, answering questions, and facilitating bookings.
Capabilities of Yana.assist:
- Service Navigation: Helps customers select the best service type, book appointments, and schedule test drives.
- Knowledge Base Access: Provides instant answers to frequently asked questions and product inquiries.
- Automated Reminders: Sends notifications for upcoming appointments, service reminders, and follow-ups.
Technosoft’s Vision: The Agentic AI Roadmap for Automotive Retail
At Technosoft Automotive, our vision is to lead the industry into the next era of intelligent retail through our Agentic AI Roadmap. This roadmap is built on two pillars:
- Awareness to Sales Automotive Retail
Yana Agentic AI is engineered to support every stage of the automotive sales journey; from prospect management and opportunity tracking to booking fees, discounts, approvals, pre-delivery inspections, sales quotes, orders, vehicle delivery, insurance, and customer voice. By automating and optimizing these processes, Yana empowers dealerships to deliver faster, more personalized, and more efficient sales experiences.
- Awareness to After-Sales Automotive Retail
Our roadmap extends beyond the initial sale, encompassing after-sales service, reminders, booking, inspections, quotations, work orders, resource scheduling, inventory management, warranty claims, customer surveys, and digital marketing. Yana’s agents ensure that every customer interaction is seamless, proactive, and value-driven, fostering long-term loyalty and satisfaction.
The Future Is Agentic
- Build transaction records after acquiring specific details, such as contact details, vehicle details, appointments, and descriptions from customers
- Retrieve transaction records for specific information, such as order statuses, appointment statuses, and other customer inquiries
- Track and monitor the usage of bots in all business activities
Technosoft Automotive’s Yana Agentic AI is more than a technological innovation, it’s a strategic transformation for dealerships and OEMs ready to embrace the future. By combining intelligent agents, contextual learning, and enterprise-grade security, Yana sets a new standard for automotive retail.
Are you ready to experience the next evolution of automotive intelligence? Discover how Yana Agentic AI can transform your dealership operations and customer engagement today.
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