Isuzu Lao: A Triumphant Legacy Transformation Journey | Automotive Case Study

IsuzuLao_Transformation_Journey_Automotive


Corporate Overview

Isuzu Truck Service Factory Lao (ITSFL), a group company from Isuzu Motors Asia Limited (Singapore), is a subsidiary of Isuzu Motors Ltd in Japan. ITSFL offers various after-service support such as maintenance and repair work of commercial and passenger vehicles, including spare parts sales. Isuzu is one of the leading commercial vehicle and diesel engine manufacturers, providing world-wide advanced technology to meet automobile and industrial engine solutions.


Customer Pain Points

Before approaching Technosoft Automotive for a complete automotive solution to boost the dealership’s operational efficiency, ITSFL was depended heavily on Microsoft Excel for sales and inventory updates. Without the accessibility to multiple data sets in one integrated platform, they strived against data discrepancies and workflow inefficiency. They were awakened by the implication of data accuracy and consistency in the dealership when these mandatory factors triggered subsequent underlying issues.

  • Conventional Operations Management
  • Data Integrity & Data Accessibility
  • Service History Tracking Reports
  • Smart Pricing Management


Customer-Centric Solutions

After discerning the elementary issues in their daily operations, ITSFL found Yana Automotive Solution on Google. Our expert team conducted an in-depth case evaluation and tailored a personalized business solution that fil led ITSFL’s business requirements. Our automotive solution resolved their pain points by strategizing our 5As’ concept – Analytical , Actionable, Accessible, Adaptable, and Automatable in the modules to subdue their dealership challenges. Currently, ITSFL equips with a trackable and measurable customer journey through holistic approaches.

  • Enabling High Efficiency of Dealership Operations Through Automatable Work Processes
  • Extending Proactive Customer Service Through Accessible Data Visualization
  • Amplifying Customer Satisfaction Through Analytical DCX in the Customer Journey
  • Enriching Customer Experiences Through Actionable Insights
  • Moving Further and Beyond Customer Expectations Through Adaptable Architecture


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