Application Support Engineer

Responsibilities:

• Research and identify solutions to software issues
• Diagnose and troubleshoot system issues, including account setup and configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements:

• 2-5 years of experience as a support engineer.
• In-depth knowledge of Dynamics Finance and Operation or Dynamics Customer Engagement environments.
• Proficiency in remote desktop and helpdesk software.
• Exceptional ability to prioritize and diagnose IT problems.
• Extensive experience in resolving customer IT queries.
• Proficiency in documenting processes and monitoring performance metrics.
• Ability to relay important application feedback to IT developers
• Exceptional written and verbal communication skills.
• Accounting background

­What’s on Offer?

• Attractive salary and benefits
• Customer-focused culture
• Talented and collaborative co-workers who will support you and help you grow
• Personal development opportunities
• A great place to grow with career advancement

Job Location: Jakarta