Technical Support Engineer

Core duties and responsibilities include the following (other duties may be assigned):

• Provide helpdesk services to our customers/project team
• Manage and progress support emails, chat and calls
• Document problems and activity and solution for each case
• Communicate the status of issues to team and customers
• Identify high priority issues and escalate to appropriate team members, including management
• Investigate, test and develop solutions and workarounds to resolve issues/requests
• Perform in-depth analysis of issues to determine causes and solutions
• Gain an understanding of the underlying business, data and processes sufficient to provide expert advice
• Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers, QA and team
• Working in 3 different shifts including weekend based on schedule arrangement from Manager

Qualifications:

• Candidate must possess at least Bachelor’s Degree from reputable university majoring Computer Science/Information Technology or equivalent
• At least 3 years working experience as Support Engineer
• Understanding of functional customizations and configurations of Microsoft Dynamics 365
• Proficiency in writing SQL queries, SQL Reporting Service (SSRS)
• Excellent skill and passion with troubleshooting
• Proficiency in C#, ASP.Net and JavaScript
• Proficiency in Mobile Development is an advantage
• Strong verbal and written communication
• Strong support desk experience including call logging and SLA compliance
• Excellent skills in Web application, with strong emphasis on relational database structures
• Good network infrastructure knowledge is an advantage
• Willing overtime to finish work task

­
What’s on Offer?

• Medical benefits
• Start-up company culture
• Talented and collaborative co-workers who will support you and help you grow
• Personal development opportunities
• A great place to grow with career advancement

Job Location: Jakarta, Philippines