In today’s fast-evolving automotive landscape, delivering hyper-personalized customer experiences and driving operational efficiency are critical to staying ahead. To meet these demands, Technosoft Automotive introduces Yana.Ai —an advanced, AI-powered solution built on Microsoft Copilot Studio that enhances engagement across the entire automotive value chain.
With a legacy of innovation in mobility and digital retail, Technosoft once again leads the way—this time through agentic AI that brings intelligence, autonomy, and adaptability to everyday dealership and ownership experiences.
Built on Yana: A Unified Platform for Automotive Retail
Yana is a unified DMS and CRM solution built on Microsoft Dynamics 365, supporting sales, service, marketing, inventory, customer and vehicle lifecycle management. Designed for scalability and regulatory compliance, it enables seamless operations across OEMs, distributors, and dealerships.
Layered onto this robust foundation, Yana Agentic AI empowers stakeholders with:
- Intelligent automation
- Predictive insights
- Contextual decision-making
Together, these capabilities help dealerships and OEMs engage more deeply with customers while streamlining internal processes.
Behind the Scenes: A Multi-Agent AI System Optimized for Automotive Retail
Yana Agentic AI is not a traditional chatbot or automation script. It’s a multi-agent system embedded in Yana’s automotive workflows—offering context-aware, decision-driven support tailored specifically for automotive retail.
At the core are two user-facing agents:
- Yana.Assist – for vehicle owners
- Yana.Desk – for dealership staff
These primary agents intelligently coordinate with specialized task agents, including:
- Test Drive Booking
- Service Scheduling
- Loyalty Program Engagement
- Retail Financing Guidance
- Pre-Delivery Inspection (PDI) Support
- Warranty Claims Processing
- Reconciliation Workflows
- and more to come…
This architecture ensures that inquiries and tasks are routed to the right agent at the right time, delivering fast, accurate, and relevant responses while improving operational agility.
A Paradigm Shift: Contextual Intelligence, Not Just Automation
What sets Yana Agentic AI apart is its move beyond basic task automation. It brings a new paradigm to artificial intelligence in automotive retail:
- Understands context
- Makes decisions
- Executes autonomous workflows and actions
All with minimal human oversight.
Whether assisting a vehicle owner in rescheduling a service or helping a dealer prioritize leads, Yana enables proactive, intelligent, and seamless interactions across every touchpoint.
Key Capabilities of Yana Agentic AI
| Capability | Yana Assist (Vehicle Owner) | Yana Desk (Dealer Staff) |
| Intelligent Vehicle Recommendations | Personalized recommendations based on preferences and purchase history, improving customer satisfaction and conversion rates. | Leverages CRM data, purchase history, and analytics to suggest personalized vehicles, boosting sales. |
| Proactive Opportunity Management | Handles queries about promotions, membership points, and loyalty programs, enhancing customer engagement. | Summarizes leads, highlights high-potential prospects, and provides actionable insights for sales teams to prioritize leads. |
| Enhanced Customer Service | Provides accurate, context-aware responses to customer questions, improving service quality and loyalty. | Uses knowledge bases and case histories to generate relevant, context-aware answers, speeding up response times and improving support. |
| Autonomous Workflow Support | Assists owners in scheduling service appointments, managing warranties, and participating in loyalty programs, enhancing self-service capabilities. | Automates dealership workflows like technician scheduling, creating purchase orders, and flagging overdue invoices, improving operational efficiency. |
| Key Features | · Service Reminders & Appointment Scheduling
· Warranty & Insurance Tracking · Loyalty Program Management · Proactive Promotions & Offers |
· Lead Follow-Up
· Technician Scheduling · AR Invoice Processing · Part Reservation · Vendor Evaluation |
Why Yana Agentic AI Matters
Yana Agentic AI is setting a new standard for automotive retail by combining:
- Smart workflows
- Personalized engagement
- Data-driven decisioning
With Yana.Desk and Yana.Assist, dealerships can automate critical processes, enrich customer interactions, and gain actionable insights—all while reducing friction across operations.
It’s more than AI. It’s Agentic AI—built to scale with your dealership and adapt to your customers’ needs.
Get Started with Yana Today
Ready to future-proof your dealership?
Schedule a demo or learn more at Technosoft Automotive. With Yana Agentic AI and Microsoft Copilot Studio, your business will be ready to thrive in the digital era of automotive retail.
Stay tuned—more innovations are on the road ahead.
