Dealer Management System Technosoft Yana Is The Complete Automotive Solution To Drive Digital Transformation For Automotive Businesses
Complete 360-degree view on customers and vehicles.
Customer Experience centric solutions for higher customer satisfaction index (CSI) and higher customer retention.
Openness & Scalability
Openness and scalability of the solution to support fast growing dealers.
Cloud-based, which allows for data security and anytime anywhere access to your dealership.
Business Intelligence to generate analytics and predefined dashboards to provide data-driven insights.
Enables seamless and effortless, high-quality connection to the dealership through additional channels – mobile devices and social media.
Customer Experience. Customer Satisfaction. Customer Retention.
Technosoft Yana Dealer Management System delivers a consistent customer brand experience at each customer’s touch point and achieve higher customer retention
Omni-Channel Lead Capture
Listen on all social media platforms and understand how people feel about your dealership and brand and how you compare against your competitors.
Sales Force Automation
Actively track the status of every prospect throughout the car-buying journey across multiple touchpoints. Use intelligent solution to identify potential prospects and drive successful conversion of leads to sales orders.
Streamline every step of the sales process – from sales order, delivery to invoicing and payment. Perform real-time sales performances analysis with live dashboards on PC, Tablet or Mobile – Anywhere, Anytime
Obtain insights and tools for all service functions to enable increased productivity and a superior customer experience. Improve service workshop loading, decrease unscheduled walk-in and maximize utilization and mechanics’ productivity.
Data-Driven Customer Experience (CX)
Establish a 360-degree view of the customer. Deliver a consistent customer brand experience across branches and achieve higher customer retention.
Benefits of Dealer Management System Technosoft Yana
Streamline every step of the sales process – from sales order, delivery to invoicing and payment.
- Increase Sales Productivity: Improve response time to lead when sale staff navigated through a structured sales processes, auto-generate documentation via an intuitive and tablet-ready web interface or gain access to 360-degree customer-view and 360-degree vehicle view.
- Boost customer satisfaction index: Deliver the best-in-class customer experience (CX) by providing customer with personalised service and consistent brand experience across all branches.
- Fully customisable: Management can define & customise standardized workflows, with manual and automated steps, based on vehicle make, market segment or customer group.
Set up, manage, run and analyse marketing campaigns based on segmented database and nurture your customers with targeted campaigns. Analyse responses and results on a single dashboard.
- Reach more potential customers through every channel: Set up, manage, run and analyse marketing campaigns based on segmented database via Email, SMS, Google AdWords, Facebook Ads, regular post and even call centres.
- Increase campaign effectiveness: Segment campaigns using customer or vehicle details and deliver personalised campaigns via customers’ preferred mode of communication.
- Campaign Tracking: Track campaign performance by deliver rate, read rate, click through, response analysis and ROI. Analyse responses and results on a single dashboard.
Service and Parts
Obtain insights and tools for all service functions to enable increased productivity and a superior customer experience.
- Increase workshop productivity: Increase service bay utilisation, improve mechanics’ productivities and reduce unscheduled walk-ins by enabling customers to make services 24/7 from any devices, outside operating hours. Automated service reminders reduce the number of cancellations and no-show.
- Gain inventory control and reduced inventory carrying cost: High level of visibility to service requests and inventory levels across branches enhances forecasting, improves part sales, increases service level and customer satisfaction.
- Increase service retention: Retain satisfied customers with customer loyalty program. Send personalised communications and service reminder to customers using an intelligent system.
Gathers financial data and generates reports such as ledgers, trail balance data, overall balance sheets and quarterly financial statements.
- Control of finances: Get quick insight into cash flow – anytime, anywhere, make decisions based on powerful performance indicators and communicate efficiently with all departments, OEMs, vendors, and customers. Decrease errors and speed up transactions with less manual data input.
- Quick access to vital financial information: View the financial position of your dealership, specific department or cost centre. Store and view invoices and statements using a variety of dashboards.
Perform real-time sales performances analysis with live dashboards on PC, Tablet or Mobile – Anywhere, Anytime.
- Stay in control: Get a single, complete view of your business performance across pre-defined segments, gain a bird’s eye view of the temperature of every opportunity, VIP customer, and avoid deals slippage. Technosoft Dealer Management is supported by Microsoft Power BI and it enables management to make data-driven decisions about the future based on past and present information.
- Deliver the best-in-class customer experience: Engage your customers and deliver a consistent customer brand experience and achieve exceptional customer experience.
- Reduce cost: Integrated dealer management system and dealership CRM processes prevents interrupted business processes and reduce integration cost.
Mobile Customer Engagement
Strengthen engagement with customers through modern lifestyle-mobile-applications and one-stop customer portal.
- Engage your customers
Interact with car owners through push campaign & notification, capture sentiments and potential leads through social listening. Extend vehicle shopping experience in the palm of customers with online quotation and test drive appointment.
- Empower your customers
Empower car owners with detail vehicle service histories, access to service workshops – anytime, anywhere.