The future of automotive retail will not be defined by more systems. It will be defined by fewer decisions—executed better, faster, and at scale.
For years, OEMs and dealers have invested heavily in technology such as DMS, CRM, marketing platforms, service systems, OEM portals, and integrations. Yet despite this investment, daily work across sales, service, parts, and finance remains fragmented and manual.
The issue is not lack of data. It is the burden placed on people to orchestrate complexity across systems.
At Technosoft Automotive, we believe the next phase of digital transformation is not about adding more tools—it is about changing how work gets done.
The Problem: Powerful Platforms, Overloaded Teams
Across automotive retail, the same challenges appear repeatedly. Employees constantly switch between applications. Processes rely on manual steps and tribal knowledge. Insights arrive too late to influence action. OEM strategies lose momentum at the point of dealer execution.
Even with modern platforms, people are still expected to find the right data, interpret it, decide what to do, and execute actions across multiple systems. This operating model does not scale.
The Shift: From System Navigation to AI-Orchestrated Execution
Instead of asking users to operate software, AI can now participate directly in the work itself. Aligned with Microsoft Copilot and AI Agent strategy, the industry is moving toward agentic AI—AI designed not just to answer questions, but to take action across enterprise systems.
Introducing Yana Desk
Yana Desk is Technosoft Automotive’s AI-powered execution layer, built natively on Microsoft Dynamics 365, the Power Platform, and Technosoft’s automotive data model. Rather than navigating applications, users collaborate with AI agents that understand automotive processes and execute structured, multi-step work.
Agentic AI: From Answers to Actions
Through natural language, users can trigger actions such as prioritizing and progressing sales leads, creating and assigning follow-up tasks, generating targeted marketing audiences, retrieving structured parts pricing, and supporting after-sales and accounts receivable operations.
- Role-Based Intelligence – Yana Desk delivers role-specific AI experiences for sales, service, marketing, and finance teams—ensuring relevance, faster adoption, and real operational value.
- One Platform, Governed Execution – Yana Desk operates inside existing systems, including Dynamics 365, Technosoft Yana DMS, OEM platforms, and connected vehicle data—without parallel tools or AI silos.
- The Result – For OEMs, Yana Desk enables consistent execution, faster rollout of initiatives, and higher data quality. For dealers, it reduces manual work, improves response times, and increases conversion.
The Road Ahead
Yana Desk is part of Technosoft Automotive’s agent-ready architecture, designed to expand through 2026. The future of automotive retail work has already started.
Availability
Yana Desk is currently available in private preview for selected use cases, with a phased roadmap extending through 2026. The solution is part of Technosoft Automotive’s agent-ready architecture, designed to continuously expand with additional AI agents and business scenarios.
About Technosoft Automotive
Technosoft Automotive is a global automotive software provider specializing in dealer and distributor management systems, enterprise integrations, and AI-enabled retail solutions. With deep automotive domain expertise and a Microsoft-first platform strategy, Technosoft Automotive supports OEMs and dealer networks across multiple regions.
