Yana Agentic AI – The Next Evolution of Automotive Intelligence
Transforming the Dealership Experience with Intelligent, Controlled Action
In an industry where speed, accuracy, and customer experience determine who wins, Yana Agentic AI marks a major shift.
It doesn’t just respond.
It understands context, plans multi-step workflows, and executes real actions — safely and consistently.
For customers.
For staff.
For the entire dealership ecosystem.
Welcome to the next era of automotive retail. ✨
Built for Automotive Retail — Not General AI
Yana Agentic AI is engineered exclusively for automotive operations.
It follows automotive rules, integrates with DMS/CRM systems, respects role-based permissions, and prevents hallucinations by executing only controlled, rule-based, verifiable actions.
This isn’t a generic chatbot.
It’s your automotive-grade intelligence layer.
Yana.assist – The Vehicle Owner Agent
Delivering Effortless, 24/7 Customer Experiences
Yana.assist gives customers seamless access to everything they need — instantly and in natural language. It understands vehicles, retrieves accurate data, and performs real tasks across dealership systems.
What Yana.assist Delivers
- Instant, around-the-clock responses
- Conversational access to service history, warranty, and vehicle information
- Fast booking for services, test drives, and parts
- Smart reminders: service due, renewals, recalls, promotions
- Loyalty program integration
- Help with invoices, quotations, and repair status updates
No app downloads.
No waiting queues.
Just clear answers and fast solutions — delivered reliably.
Customer Value Delivered
- Faster support
- No apps required
- Clear, consistent information
- Higher satisfaction and loyalty
Yana assists customers at every interaction point — with accuracy and confidence.
Yana.desk – The Automotive Staff Agent
A Productivity Engine for Your Dealership Team
Yana.desk accelerates internal operations and reduces manual workload across service, sales, and parts departments.
What Yana.desk Can Do
- Intelligent triage of incoming customer requests
- Automated response drafting and follow-ups
- One-click access to customer and vehicle data
- Summaries of job cards, cases, and reports
- Automated workflow execution across departments
Your team focuses on customers — not admin.
Your operations begin moving at the speed of intelligence.
Dealer Value Delivered
- Reduced workload
- Faster turnaround times
- Higher productivity
- Consistent, standardized communication
Why Yana Agentic AI Matters
Traditional chatbots talk.
Agentic AI gets things done.
Yana understands context, plans multi-step workflows, and executes actions across dealership systems — safely and within controlled boundaries.
It continuously learns and adapts within defined safety limits, ensuring reliability and compliance.
This is intelligent automation — with intention and control.
Designed for Real Dealership Operations
Yana is built with deep domain knowledge across all dealership functions:
- Service: booking automation, vehicle status, follow-ups
- After-sales: repair updates, case management
- Parts: pricing, availability, VIN compatibility
- Sales: test drives, lead qualification
- Management: daily summaries, reporting
Every workflow reflects how dealerships actually operate.
No generic behavior. No guesswork.
Built for Trust, Safety & Control
Yana is semi-autonomous — it performs tasks automatically, but:
- Sensitive actions require human approval
- Role-based permissions protect access
- Full audit trails document every action
- Controlled workflows prevent hallucinations (actions only occur on verified, rule-based data)
- Safe API and system integrations ensure reliability
This is AI designed for real dealership environments — where precision and trust matter.
Always Connected — Wherever Customers Are
Yana works seamlessly across:
WhatsApp
Web chat
Mobile apps
Social channels
Dealer portals
Contact center systems
Customers get consistency.
Your team gets support — wherever work happens.
The Impact on Dealership Operations
- 50–70% faster response times
- More efficient service advisors and call center teams
- Improved customer satisfaction and retention
- Better collaboration across departments
- Consistent communication and process execution
This is operational excellence — powered by Agentic AI.
Real-World Scenarios That Change Everything
1️. Service Booking Automation
Customer messages → Yana identifies the vehicle → suggests the correct package → shows time slots → books instantly.
Short wait times. Clear answers.
Effortless booking at any hour.
2️. Real-Time Repair Status
“Is my car ready?”
Yana retrieves job status, technician notes, and estimated completion instantly.
3️. Parts Price & Availability
Yana checks pricing, stock, VIN compatibility, and alternatives in seconds.
4️. Complaint Triage
Yana logs the issue, categorizes it, and drafts a response for staff review.
5️. Test Drive Scheduling
Customer requests → Yana books → sales advisor receives a Yana.desk notification.
6️. Advisor Message Drafting
Yana prepares clear customer updates from job card progress.
7️. Parts Quotation Preparation
Yana generates complete quotations — staff just review and send.
8️. Daily Operations Summary
Manager asks → Yana compiles: jobs, escalations, tasks, trends.
9️. Sales Lead Qualification
Yana gathers intent, budget, and timeline → delivers a qualified lead to sales.
10. Multilingual Support
Malay, Thai, Chinese, Arabic — Yana communicates in the customer’s chosen language.
The Future of Dealership Excellence
With Yana Agentic AI:
Every customer touchpoint becomes frictionless.
Every team becomes more productive.
Every process becomes faster, clearer, and smarter.
This isn’t just an upgrade.
It’s a transformation.
The future of automotive retail begins here —
and Yana is already powering it.
